Boutique Manager

Nasco Group is seeking a highly motivated and experienced Boutique Manager to lead and oversee the daily operations of our premium boutique. The role’s responsibilities include driving sales performance, delivering a high standard of customer service, managing boutique operations, and leading a high performing team while maintaining excellent standards of presentation and operational efficiency.
 

Responsibilities:

 Sales & Customer Service:

• Achieve and exceed sales targets by driving sales through exceptional customer service, product knowledge, and effective promotional strategies.
• Provide personalized and knowledgeable assistance to customers, offering recommendations, demonstrating product usage, and addressing inquiries.
• Build and maintain strong relationships with customers, fostering loyalty and encouraging repeat business.
• Handle customer complaints and resolve issues promptly and professionally.
• Oversee all aspects of customer experience, ensuring a welcoming, clean, and inviting environment.

Operations & Management:

• Manage all aspects of boutique operations, including opening and closing procedures, cash handling, and inventory management.
• Oversee inventory control, including ordering, receiving, stocking, and rotating product to minimize waste and ensure product freshness.
• Maintain a visually appealing and organized boutique, ensuring proper product display, signage, and merchandising.
• Manage the boutique's budget, controlling costs, and maximizing profitability.
• Implement and enforce company policies and procedures.
• Maintain cleanliness and sanitation standards in accordance with food safety regulations.

 Team Leadership & Development:

• Recruit, hire, train, and supervise a team of sales associates.
• Provide ongoing coaching, performance evaluations, and professional development opportunities for team members.
• Foster a positive and collaborative team environment.
• Schedule staff effectively to ensure adequate coverage and customer service.
• Motivate and inspire team members to achieve sales goals and deliver exceptional customer service.

Product Knowledge & Merchandising:

• Develop and maintain a comprehensive understanding of all products offered in the boutique, and sourcing.
• Stay informed about industry trends, competitor activities, and new product developments.
• Create and execute merchandising strategies to maximize product visibility and drive sales.
• Plan and execute in-store events and promotions to generate excitement and attract new customers.
• Collaborate with marketing on social media and promotional efforts related to the boutique.