Boutique Manager

Boutique Manager
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Basic Information

Job Title:

Boutique Manager

Work Location:

Kuwait

Company:

Gourmet Grocers – Nasco Group Company

Job Description

Nasco Group is seeking a highly motivated and experienced Boutique Manager to lead and oversee the daily operations of our premium food products boutique. The ideal candidate is a passionate about food with a strong understanding of the specialty food market, exceptional customer service skills, and a proven ability to manage and motivate a team. The Boutique Manager will be responsible for driving sales, ensuring superior shopping experience, maintaining inventory, and upholding the highest standards of quality and presentation.

Responsibilities:

 Sales & Customer Service:

  • Achieve and exceed sales targets by driving sales through exceptional customer service, product knowledge, and effective promotional strategies.
  • Provide personalized and knowledgeable assistance to customers, offering recommendations, demonstrating product usage, and addressing inquiries.
  • Build and maintain strong relationships with customers, fostering loyalty and encouraging repeat business.
  • Handle customer complaints and resolve issues promptly and professionally.
  • Oversee all aspects of customer experience, ensuring a welcoming, clean, and inviting environment.

Operations & Management:

  • Manage all aspects of boutique operations, including opening and closing procedures, cash handling, and inventory management.
  • Oversee inventory control, including ordering, receiving, stocking, and rotating product to minimize waste and ensure product freshness.
  • Maintain a visually appealing and organized boutique, ensuring proper product display, signage, and merchandising.
  • Manage the boutique's budget, controlling costs, and maximizing profitability.
  • Implement and enforce company policies and procedures.
  • Maintain cleanliness and sanitation standards in accordance with food safety regulations.

 Team Leadership & Development:

  • Recruit, hire, train, and supervise a team of sales associates.
  • Provide ongoing coaching, performance evaluations, and professional development opportunities for team members.
  • Foster a positive and collaborative team environment.
  • Schedule staff effectively to ensure adequate coverage and customer service.
  • Motivate and inspire team members to achieve sales goals and deliver exceptional customer service.

Product Knowledge & Merchandising:

  • Develop and maintain a comprehensive understanding of all products offered in the boutique, including ingredients, sourcing, production methods, and flavor profiles.
  • Stay informed about industry trends, competitor activities, and new product developments.
  • Create and execute merchandising strategies to maximize product visibility and drive sales.
  • Plan and execute in-store events and promotions to generate excitement and attract new customers.
  • Collaborate with marketing on social media and promotional efforts related to the boutique.
Profile

Qualifications:

  • Minimum of 5 years of experience in retail management, preferably in a specialty food, gourmet, or hospitality environment.
  • Proven track record of achieving sales targets and driving business growth.
  • Exceptional customer service skills and a passion for providing a memorable shopping experience.
  • Strong product knowledge of premium food products.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to motivate and manage a team effectively.
  • Strong organizational and time management skills.
  • Proficiency in POS systems and Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to work a flexible schedule, including weekends and holidays.
  • Arabic speakers are preferred.

 

 

To apply, kindly submit your CV in PDF format to careers@nascokw.com.

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